Patient Recall Dashboard by OVS Intelligence LLC
Version 1.1 • Last Updated: January 13, 2026
By accessing or using the Patient Recall Dashboard ("Service") provided by OVS Intelligence LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.
The Patient Recall Dashboard is a software tool designed to help healthcare practices manage patient recall and outreach activities. The Service provides:
The Service is intended for use by licensed healthcare practices and their authorized staff. By using the Service, you represent that you are authorized to access and manage patient information on behalf of a healthcare practice and that you are a member of the HIPAA-defined "workforce" of a Covered Entity.
You are responsible for:
You agree not to:
OVS Intelligence LLC operates as a Business Associate under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) when processing Protected Health Information (PHI) on behalf of Covered Entities. We are not a Covered Entity. By accepting these Terms, you acknowledge and agree to the Business Associate Agreement incorporated herein by reference.
By clicking "Accept" on these Terms, you are simultaneously executing the Business Associate Agreement (BAA) between your organization (the Covered Entity) and OVS Intelligence LLC (the Business Associate). The BAA governs the use and disclosure of PHI and is incorporated into these Terms. Key BAA provisions include:
As the Covered Entity, you are responsible for:
You are responsible for the accuracy and completeness of patient data uploaded to the Service. We do not verify the accuracy of uploaded data.
The Service, including all software, content, and documentation, is the proprietary property of OVS Intelligence LLC and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service solely for its intended purpose.
Your Data: You retain all rights to your data uploaded to the Service. We claim no ownership interest in your PHI or other practice data.
No De-Identification Rights: We will not de-identify, aggregate, or otherwise use your PHI for our own purposes, including research, analytics, or sale to third parties, without your express written consent.
The Service utilizes the following third-party providers to deliver functionality. By using the Service, you consent to the processing of data by these providers:
We will not add additional sub-processors that handle PHI without updating these Terms and providing notice to you.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
IN NO EVENT SHALL OVS INTELLIGENCE LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SERVICE.
Our total liability for any claim arising from the Service shall not exceed the amount paid by you for the Service during the twelve (12) months preceding the claim.
Exception: The limitations in this Section 8 shall not apply to liability arising from (a) our gross negligence or willful misconduct, (b) our breach of the Business Associate Agreement provisions in Section 4, or (c) our failure to comply with breach notification obligations under HIPAA.
Your Indemnification: You agree to indemnify, defend, and hold harmless OVS Intelligence LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from (a) your use of the Service, (b) your violation of these Terms, (c) your violation of HIPAA or other applicable law, or (d) your violation of any third-party rights.
Our Indemnification: We agree to indemnify, defend, and hold harmless you from any claims, damages, losses, or expenses arising from our breach of the Business Associate Agreement provisions, including any unauthorized use or disclosure of PHI caused by our negligence or willful misconduct.
We may suspend or terminate your access to the Service at any time for material breach of these Terms, with notice except in cases of imminent harm or illegal activity.
Upon Termination:
The Service is offered at a flat rate of $400.00 USD per month, billed monthly. All fees are non-refundable except as expressly set forth herein.
New subscribers may be eligible for a 7-day free trial. At the end of the trial period, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends.
AUTOMATIC RENEWAL NOTICE: Your subscription will automatically renew each month at the then-current rate unless you cancel before the renewal date. You may cancel at any time through the customer portal or by contacting support@ovsintelligence.com. Cancellation takes effect at the end of your current billing period.
Payment is processed through Stripe, Inc. By providing payment information, you authorize us to charge your payment method for all fees due. If payment fails, we may suspend access to the Service until payment is received.
We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice of material changes by email to the address associated with your account. Your continued use of the Service after such notice period constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you may terminate your subscription before the changes take effect.
Before initiating any formal dispute resolution, you agree to first contact us at legal@ovsintelligence.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days.
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by JAMS under its Comprehensive Arbitration Rules. The arbitration shall be conducted in Hartford, Connecticut, or remotely at your election. The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.
YOU AND OVS INTELLIGENCE LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.
You may opt out of the arbitration and class action waiver provisions by sending written notice to legal@ovsintelligence.com within 30 days of first accepting these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out of arbitration.
These Terms shall be governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to its conflict of law provisions. For any disputes not subject to arbitration, the parties consent to exclusive jurisdiction in the state or federal courts located in Hartford County, Connecticut.
For questions about these Terms, please contact us at:
OVS Intelligence LLC
Email: legal@ovsintelligence.com
Support: support@ovsintelligence.com